Our custom designed and personalised printed products cannot be returned for a refund unless they are faulty or if the text or logo content of the flag or banner is different from the artwork you have supplied or designed on-line. Minor colour variation may occur due to differences between an on screen proof or display and the actual physical object when printed with CMYK inks to a washable fire retardant cloth. These colour differences cannot be a used as a reason for return without consultation and agreement.

Faulty goods may be returned for exchange or full refund within 14 days of receipt. Unfortunately we cannot accept exchanges or order refunds on flags or banners we consider used or damaged (statutory rights not affected). Please email a request for a returns form. When returning we strongly recommend that you obtain a certificate of posting from the organisation conveying the consignment as we will not accept responsibility for parcels which are lost in transit.

Please note we are not responsible for cost of return postage unless items delivered are faulty or incorrect. If this should occur please contact us. Please allow seven working days for returns to be processed once they reach us.

If it is an international return, please clearly label the package "returned British Goods" for customs purposes as the company will not pay import duty on returned goods.

Please send your returned items to:

Banners For All
Cottage in the Wood,
Parsonage Lane, 
Farnham Common, 
SL2 3PA, UK.

If you are exchanging goods and the new item you require costs less than the one you have returned we will refund you the difference. If exchanging goods and the new item you require costs more than the one you returned an additional payment will be needed.

Refunds for items bought as gifts can only be given to the original purchaser. If you decide to exchange an item the purchaser will be informed.